TEMPLE Advisory offers four comprehensive world-class service and customer engagement programs delivered in a day and designed to provide essentials skills and tools leaders need to engage customers, deliver excellent service and build customer centered organisations.
- Building Empathy for Service Excellence: Designed for Executive Teams, Heads of Customer Service Unit, Heads of Department, Branch Managers, etc.
- Connecting Service to the Bottomline: Designed for Team Leaders, Relationship Managers and Officers, etc.
- Professional Skills for Excellent Service Delivery: Designed for Frontline Staff, Client Service Executives, etc.
Related Advisory Services include:
- Customer Feedback Surveys
- Mystery Shopping
- Implementation of Customer Engagement Programs
- Development of Service Design Strategies
Specific Skills Development Workshop
Specific topics that can be handled over shorter duration [3 -6 hours] include:
- Handling Complaints and Angry Customers
- Understanding the Psychology of Customers
- Developing a Service Charter
- Defining Customer Journeys
- Service Design
- Service Leadership Audit